Welcome to William Mosaic! We are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website.

1. Information We Collect

When you visit or make a purchase from William Mosaic, we may collect the following information:

1.1 Personal Information

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing details (for cash-on-delivery verification)

1.2 Automatically Collected Information

  • IP address
  • Browser type and device information
  • Website usage data (pages visited, time spent, etc.)

1.3 Payment Information

Since we only offer Cash on Delivery (COD).

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders
  • Provide customer support
  • Improve our website and services
  • Send updates about orders, promotions, or policy changes
  • Prevent fraudulent activities and ensure website security

3. Data Sharing & Third-Party Services

We do not sell, rent, or trade your personal data. However, we may share your information with:

  • Shipping and delivery partners to ensure your order reaches you
  • Legal authorities if required by law or in case of fraud prevention

4. Cookies & Tracking Technologies

We use cookies and tracking tools to:

  • Enhance website functionality
  • Analyze traffic and improve user experience
  • Store preferences for faster checkout

You can manage or disable cookies in your browser settings, but doing so may affect website performance.

5. Opt-Out & Data Removal Requests

5.1 Marketing Communications

If you no longer wish to receive promotional emails from us, you can unsubscribe by clicking the “Unsubscribe” link in our emails or by contacting us at [email protected]

5.2 Data Removal Requests

You can request to:

  • Review the personal data we have about you
  • Correct inaccurate information
  • Delete your account and personal data

To request data deletion or modifications, email us at [email protected], and we will process your request within 3 business days.

6. Data Security

We take reasonable security measures to protect your data. However, as no method of transmission over the internet is 100% secure, we cannot guarantee absolute protection.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.” Your continued use of our website constitutes acceptance of any changes.

8. Contact Us

For questions or concerns about this Privacy Policy, please contact us at [email protected]