At William Mosaic, we take great care in crafting and delivering our Jewelry-Making, Knitting & Sewing, and Woodworking products. Please read our shipping policy to understand how we process and deliver your orders.
1. Order Processing Time
1.1. Since our products are handmade, processing times may vary:
- Jewelry-Making: 3 business days
- Knitting & Sewing: 3 business days
- Woodworking: 3 business days
1.2. Custom and personalized orders may take longer. Estimated processing times will be communicated upon order confirmation.
1.3. Orders are processed Monday – Friday, excluding public holidays.
2. Shipping Rates & Methods
2.1. We offer the following shipping options:
- Standard Shipping: 3 business days
- Expedited Shipping: 3 business days
- International Shipping: Varies by destination
2.2. Shipping fees are calculated at checkout based on destination and selected shipping method.
2.3. Customers will receive a tracking number once the order has been shipped.
3. Shipping Destinations
3.1. Customers are responsible for ensuring their shipping address is accurate.
4. Delayed or Lost Shipments
4.1. If your order is delayed beyond the estimated delivery time, please contact us at [email protected]
4.2. We are not responsible for delays caused by:
- Weather conditions
- Customs clearance (for international orders)
- Carrier delays
4.3. If a package is lost in transit, we will assist in filing a claim with the shipping provider.
5. Damaged Packages
5.1. If you receive a damaged package, please:
- Take clear photos of the package and damaged item
- Contact us within 3 days of delivery
5.2. We will evaluate the case and offer a replacement or refund if applicable.
6. Customs, Duties & Taxes (For International Orders)
6.1. International customers are responsible for customs fees, import duties, and taxes imposed by their country.
6.2. We are not liable for any delays due to customs processing.
7. Contact Us
If you have any questions about our shipping policy, reach out to us:[email protected]