Welcome to William Mosaic! These Terms and Conditions govern your use of our products and services related to Jewelry-Making, Knitting & Sewing, and Woodworking. By engaging with our business, you agree to comply with the following terms.
1. General Terms
1.1. By purchasing or using our handcrafted products, you agree to these Terms and Conditions.
1.2. William Mosaic reserves the right to update or modify these terms at any time without prior notice.
2. Orders & Payments
2.1. All orders must be placed through our official channels.
2.2. Payments must be completed before production or delivery begins. We accept [list accepted payment methods].
2.3. Custom or personalized orders require full payment upfront and are non-refundable.
3. Production & Delivery
3.1. Since our products are handmade, production time may vary. Estimated delivery dates will be communicated at the time of order confirmation.
3.2. We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
3.3. Customers are responsible for providing accurate shipping information. Incorrect addresses may result in additional charges.
4. Returns & Refunds
4.1. Due to the handmade nature of our products, returns are only accepted for defective or damaged items.
4.2. To initiate a return, you must contact us within 3 days of receiving your order.
4.3. Custom or personalized products are non-refundable and non-exchangeable unless they arrive damaged.
4.4. Refunds, if approved, will be processed within 3 business days after the item is returned in its original condition.
5. Custom Orders & Intellectual Property
5.1. Custom designs are created based on customer requests. Once confirmed, changes may not be possible.
5.2. William Mosaic retains the intellectual property rights to all original designs unless agreed otherwise in writing.
5.3. Customers may not reproduce or resell our products without permission.
6. Product Care & Liability
6.1. Our handmade products require proper care. Instructions will be provided, and failure to follow them may result in damage.
6.2. William Mosaic is not liable for any injuries, damages, or losses resulting from the misuse of our products.
7. Privacy & Data Protection
7.1. We respect your privacy and will only use personal data for order processing and customer service.
7.2. Your information will not be shared with third parties except as required for payment and shipping purposes.
8. Governing Law
8.1. These Terms and Conditions are governed by the lawsÂ
8.2. Any disputes arising from these terms will be resolved in the appropriate legal jurisdiction.
9. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:[email protected]